Customer Service and Experience
Text

Selling a Service to a Customer Face to Face

2 Modules 1 Chapter 5 Lessons

About this course

What we want the team to learn:
We want all team members to learn the steps to effectively deliver an effective sales pitch without being too pushy or promotional to buyers/customers.

What we want the team to do with what they’ve learned:
Each team member should be equipped with the knowledge to properly approach a customer and sell to a prospective customer. This should be applied on a daily basis.

Meeting Focus:
Mapping out the complete sales process. Identify the necessary steps in selling a service to a buyer or a customer.

Course Structure

ONLY FOR LOGGED-IN USERS

Look at this! 2 Lessons

Lesson 1

Providing proof that your solution works through examples is a great way to improve sales. However, you must ensure that they are examples your target audience can identify with; that are specific for them. If they cannot identify with the example, they will become confused and take no action. 

 

 

  • Use Facts and Figures- Publish content and ads that are based on research. Make it informative by stating facts and figures about what we offer.
  • Engage in an Online Community- Join an online community to determine the thoughts and opinions of our target audience.
  • Study Our Audience- Know our audience’s interests, needs, and pain points. You have to identify their problems to know how you can cater to their needs.
  • Ask For a Customer Feedback- Communicate with your audience and ask them what they think about our services. Ask its relevance to their lives.
  • Conduct Surveys and Polls- Utilize surveys and polls to determine what topics or type of content our audience is interested in.

 

 

Lesson 2

Providing proof that your solution works through examples is a great way to improve sales. However, you must ensure that they are examples your target audience can identify with; that are specific for them. If they cannot identify with the example, they will become confused and take no action. 

 

 

  • Use Facts and Figures- Publish content and ads that are based on research. Make it informative by stating facts and figures about what we offer.
  • Engage in an Online Community- Join an online community to determine the thoughts and opinions of our target audience.
  • Study Our Audience- Know our audience’s interests, needs, and pain points. You have to identify their problems to know how you can cater to their needs.
  • Ask For a Customer Feedback- Communicate with your audience and ask them what they think about our services. Ask its relevance to their lives.
  • Conduct Surveys and Polls- Utilize surveys and polls to determine what topics or type of content our audience is interested in.

 

 

ONLY FOR LOGGED-IN USERS
3 Lessons

To-Do List

Point 1

Providing proof that your solution works through examples is a great way to improve sales. However, you must ensure that they are examples your target audience can identify with; that are specific for them. If they cannot identify with the example, they will become confused and take no action. 

 

 

  • Use Facts and Figures- Publish content and ads that are based on research. Make it informative by stating facts and figures about what we offer.
  • Engage in an Online Community- Join an online community to determine the thoughts and opinions of our target audience.
  • Study Our Audience- Know our audience’s interests, needs, and pain points. You have to identify their problems to know how you can cater to their needs.
  • Ask For a Customer Feedback- Communicate with your audience and ask them what they think about our services. Ask its relevance to their lives.
  • Conduct Surveys and Polls- Utilize surveys and polls to determine what topics or type of content our audience is interested in.

 

 

Point 2

Providing proof that your solution works through examples is a great way to improve sales. However, you must ensure that they are examples your target audience can identify with; that are specific for them. If they cannot identify with the example, they will become confused and take no action. 

 

 

  • Use Facts and Figures- Publish content and ads that are based on research. Make it informative by stating facts and figures about what we offer.
  • Engage in an Online Community- Join an online community to determine the thoughts and opinions of our target audience.
  • Study Our Audience- Know our audience’s interests, needs, and pain points. You have to identify their problems to know how you can cater to their needs.
  • Ask For a Customer Feedback- Communicate with your audience and ask them what they think about our services. Ask its relevance to their lives.
  • Conduct Surveys and Polls- Utilize surveys and polls to determine what topics or type of content our audience is interested in.

 

 

Point 3

Providing proof that your solution works through examples is a great way to improve sales. However, you must ensure that they are examples your target audience can identify with; that are specific for them. If they cannot identify with the example, they will become confused and take no action. 

 

 

  • Use Facts and Figures- Publish content and ads that are based on research. Make it informative by stating facts and figures about what we offer.
  • Engage in an Online Community- Join an online community to determine the thoughts and opinions of our target audience.
  • Study Our Audience- Know our audience’s interests, needs, and pain points. You have to identify their problems to know how you can cater to their needs.
  • Ask For a Customer Feedback- Communicate with your audience and ask them what they think about our services. Ask its relevance to their lives.
  • Conduct Surveys and Polls- Utilize surveys and polls to determine what topics or type of content our audience is interested in.

 

 

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